Meet The Team
Chris Mitchell
Salt and filter cartridge deliveries
"Planning your salt deliveries on their online portal is so easy and convenient.
Just work out the amount of salt and time status of each delivery then sit back and wait you are contacted by email on delivery date time. You can also track them the chap was very courteous and helpful.
Brilliant!"
Checkatrade July 2024
Robert Simpson
Stock control
"We have been using Basingstoke Softeners for more than 15 years and would recommend them without hesitation."
Checkatrade Aug 2024
Tracy Lynch
Office Administrator
"Since calling and speaking with the office and arranging a call out the service was very professional and positive, the office was very helpful."
Checkatrade August 2024
Mel Joyce
Office Administrator
"Called them to investigate faulty softener (12 years old). Beyond economic repair and recommended replacement. New and discounted softener installed within a week of first call. Excellent service in the field from Peter and in the office from Mel."
Checkatrade July 2024
Peter Fearn
Service engineer
"After fourteen years of faithful service our water softener was looking a little jaded. Rang Basingstoke Softeners.
Peter came the next day. Serviced the unit. Replaced some very brittle hoses and made sure everything was in the right pace and working properly."
Checkatrade July 2024
Timothy Adams
Service engineer
"I moved house recently and inherited an apparently conked-out 17 year old Kinetico softener. I booked a service and Tim came along and was able to fix it. Result!"
Checkatrade August 2024
Erman Betik
Installation Engineer
"Erman did a fantastic job in sorting out the installation of the water softener and necessary plumbing."
Checkatrade September 2023
Adam Gatehouse
Installation Engineer
"Adam fitted the softener and was very neat and tidy and ran through everything with us before he left."
From Checkatrade August 2024
Irina Karpeta
House Surveyor
On long term sick leave from surveys, remains a driving force for BWS, continuing to run many aspects of the business remotely.
Glenn Karpeta
Managing Director
"Excellent service from beginning to end.
I called to arrange a survey and quote. Glenn arrived on time 2 days later. He talked us through what work would be required and gave us a choice of 2 suitable softeners.
We chose a machine and arranged an appointment for the work to be done.
The fitter arrived early and 3 hours later the softener was fitted, we had been told all we needed to know to manage the system and the fitter had left.
No fuss. No mess. No problem.
Simples!"
Checkatrade June 2024
Donna lovett
Part Time office administrator
"The company arranged a service visit and also sent quotes for a new softener in case our existing one could not be fixed."