Meet The Team

Angela Turner

Salt and filter cartridge deliveries

Excellent Service!

Super helpful and efficient as always. Delivered to the door in great time.

Robert Simpson

Stock control

Use them for salt and now Water filter supplies. Cheaper than going direct to Harvey’s.

Tracey Lynch

Office Administrator

A reliable company with great staff offering a fantastic service.

We've been with Basingstoke Softeners for a number of years now.

hey fitted our new kinetico softener and did a marvellous job. The installer was very informative, helpful, neat and tidy.

We have a salt delivery, which they do on a regular basis always ensuring it's left in a safe place.

We've just had Pete out to service, our daughters water softener in her new home in Reading, he was very efficient and very thorough.

When we call the office, Tracey goes out of her way to help with enquiries and is very pleasant to deal with. I can thoroughly recommend this company.

Mel Joyce

Office Administrator

Protect your boiler with a Twintec softener for another 23 Years

Our 23 year old softener was on its last legs when I popped into Basingstoke Softeners to buy a new one.

Mel in office admin was excellent in sorting out a fabulous new softener deal and fixed a installation date for their installer.

The installer was excellent and got the new one fitted in an afternoon no mess all done and good operating instructions and testing kit.

Perfect Thank You

Donna Lovett

Part Time office administrator

Excellent service

Can’t praise Basingstoke Water Softeners highly enough.

The office staff were very friendly & explained everything.

Peter the engineer on the day was excellent and went above and beyond.

A company I would highly recommend & definitely use again.

Peter Fearn

Service and Installations engineer

Great product, great people!

Excellent service, from start to finish! The softener is doing just what I wanted it to, and all the team members I spoke to were delightful.

Peter had a difficult job - working in the middle of a kitchen refit - but had a patient and can-do attitude which I really appreciated.

Timothy Adams

Service engineer

Excellent service from Basingstoke Water Softeners.

We recently moved into a new property with a water softener and Basingstoke Water Softeners have provided salt and a service on the softener.

Their service has been prompt and efficient. When Tim visited to carry out the service, he was friendly and helpful - nothing seemed too much trouble. We would highly recommend this company.

Stephen Shearer

Installation Engineer

A really friendly team of professionals catering for all your water softener and Quooker needs.

We wanted one company to supply and instal a water softener and Quooker Combi and Cube, with softened water to the Combi and unsoftened water to the Cube.

Steven did a superb instal, and Glenn and Mel have been very responsive and helpful pre and post sales. Highly recommended.

Erman Betik

Installation Engineer

From first contact with the office, through owner coming out to discuss my requirements to installation by Erman this company were so easy to work with. Great communication, very nice people, polite, good timekeeping and workmanship.

Checkatrade December 2024

Glenn Karpeta

Managing Director

Excellent service!

We had a softener installed 5 years ago when we moved into our new build, and we've just had a 5 year health check.

Our softener has worked perfectly with no issues and we've had a great experience with Basingstoke Softeners! Easy to book, always on time and excellent service.

Highly recommend.

Checkatrade December 2025

Alan Lonie

Salt and filter cartridge deliveries

Good old fashioned service.

Good pricing and keep promises which to me is everything.

Email confirming when delivery expected, then a follow up with a day and a final follow up with the time.

Heavy salt load and delivered to the exact spot that I requested. 10/10 from me for sure and will use again.

Checkatrade February 2026

Button label

Simon Coster

Salt and filter cartridge deliveries

Excellent service at competitive prices

Excellent service at competitive prices, they keep you informed when delivery is coming and are friendly.

use the regular subscription for my water filter replacements and they always give the option to change the delivery if required. Great customer service.